BESTINET SDN BHD – PRIVACY POLICY

// our privacy policy

Your privacy is important to us, hence, we want to demonstrate our commitment to your privacy. This Privacy policy explains how any personal data we may collect from or about you through this website will be processed and protected by Bestinet. Please read this Privacy Policy carefully as it forms part of the terms and conditions of use of this website. By using this website, you agree to and accept the Privacy Policy set forth herein together with our Terms of Use. If you do not agree with these terms or policies, discontinue using this website immediately.

In this Privacy Policy:

“Bestinet”, “our”, “us” and “we”, refers to Bestinet Sdn Bhd and any holding, related, associated, and subsidiary companies.

“personal data or information” means any information or data in connection with any actual or potential transaction(s)/relationship with us, which relates directly or indirectly to you, who is identified or identifiable from that information or from that and other information in our possession and includes information such as your name, identity card, passport or other identification document(s), biometric data, telephone numbers(s), mailing address(es), place of birth, age, occupation, marital status, information and any other information relating to you which you may have submitted to us. Personal data or information may include sensitive personal data which relates to information relating to your biometric data, health, political opinions, religious beliefs or other beliefs of a similar nature, the commission or alleged commission of any offence or any other information as may be prescribed by the privacy legislation/laws.

1. SECURITY OF PERSONAL DATA

The security of personal data about you is our priority. We will use reasonable endeavours to ensure that our affiliates will implement security measures in accordance with the Personal Data Protection (Amendment) Act 2024, including encryption, access controls, and breach notification protocols where applicable to protect your personal data that is within our or their custody or control against unauthorized or unlawful processing and accidental destruction or loss.

2. WHAT INFORMATION WE COLLECT
  • We collect all the information that you update when you register on our website or fill out enquiry form or career section.
  • Personal data we collect on our forms includes such as name, e-mail address, telephone number and details as required for career option in Bestinet. All employment-related personal data shall be processed in accordance with the Employment Act 1955 and the Personal Data Protection Act 2010, and shall not be retained beyond the statutory retention period unless required by law.
  • any other information relating to you which you may have submitted to us.
  • We shall not collect or process biometric data, health data, or other sensitive personal data unless strictly necessary and with explicit written consent, in accordance with Section 40A of the Personal Data Protection (Amendment) Act 2024.
3. PERSONAL DATA OF THIRD PARTIES

Where the personal data processed by us is personal data of third parties (who are natural persons or individuals) obtained by, or provided to us in connection with your transactions (actual or proposed)/relationship with us, you confirm that such persons have consented to the processing of their personal data in accordance with this Privacy Policy and the Personal Data Protection Act 2010 and its amendments. You shall ensure that such third parties are informed of their rights under applicable law, including the right to access, correct, and withdraw consent to the processing of their personal data in accordance with this privacy policy and any applicable laws and you will inform them to visit our website to view this privacy policy. You shall obtain and retain documentary evidence of such third-party consent where required under Section 6(2A) of the Personal Data Protection (Amendment) Act 2024.

4. USE AND DISCLOSURE

The primary purposes for which we collect and process personal information about you are:

  • to provide the information you have requested and to inform you, via email or regular mail, of other products or services available from us.
  • to manage our business and your relationship with us including managing and maintaining your account(s) with us for data processing purposes
  • for research and development of services for your use
  • for such other purposes as permitted or required by applicable law or with your consent
  • for all other purposes incidental and associated with any of the above.
  • We treat your personal information as strictly private and confidential. We shall notify you of any personal data breach that is likely to result in harm, in accordance with the Personal Data Protection (Amendment) Act 2024.

We will not disclose your personal information outside Bestinet unless:

  • you have given your consent to the disclosure.
  • to any of our affiliates in and outside Malaysia;
  • required to or we believe it is appropriate to comply with the law.
  • to protect our rights, property or safety; to protect from fraudulent, abusive, or unlawful use of our website or our services.
5. TRANSFER OF PERSONAL DATA/INFORMATION OUTSIDE MALAYSIA

It may be necessary for us to transfer your personal data outside of Malaysia if any of our subsidiaries, service providers or agents are located outside of Malaysia. Your personal data may be transferred outside Malaysia only to jurisdictions with adequate data protection standards, and subject to contractual safeguards in compliance with the Personal Data Protection (Amendment) Act 2024 if it is necessary to provide our service. In such cases, we shall take necessary steps to ensure that any such subsidiaries, providers or agents are contractually bound not to use your personal data for any reason other than to provide the services mentioned, in the interest of safeguarding your personal data.

6. THIRD PARTY LINKS

This Privacy Policy applies to this website only, which may include links to other websites. If you submit personal or other information to any of those sites, your information is subject to the privacy policies on those sites. Bestinet does not endorse nor is it responsible for any such sites or information or services contained on or accessible through those other internet sites. Bestinet also has no control over such sites etc. We shall not be liable for any data breach or misuse of personal data occurring on third-party websites. Users are advised to review the privacy policies of such external sites before submitting personal data.

7. YOUR RIGHTS

Access:

You are entitled to request access to your personal data that is processed by us and we will revert within fourteen (14) working days.

Request correction of personal data:

You are entitled to request the correction of your personal data that is held by us with reasonable notice. With respect to this, you may:

  • request correction and/or update of your personal data that is inaccurate, incomplete or out-of-date;
  • request retention of your personal data only as long as necessary for the fulfilment of the purpose stated herein;
  • request to withdraw (in full or in part) of your consent previously given to us subject to applicable legal restrictions, contractual conditions and a reasonable duration of time for the withdrawal of consent to be effected. In this regard, depending on the extent of your withdrawal of consent for us to process your personal data, it may mean that we will not be able to continue to provide you with our services.

Please also note that we may exercise our discretion in allowing the corrections requested and/or may require further documentary evidence of the new data to avoid fraud and inaccuracy.

Opt-out:

Should you choose to opt-out of the use of your Personal Information for marketing purposes, please use the unsubscribe link in any email message or email us at unsubscribe@bestinet.com.my

Data Integrity:

The accuracy of your Personal Information is important to us. We are working on ways to make it easier for you to review and correct the Personal Information that we hold about you. In the meantime, if you change any of your Personal Information, please email us.

You also have the right to data portability and to restrict processing of your personal data, subject to applicable legal conditions.

8. RETENTION OF DATA

Any of your personal data provided to us is retained as long as the purposes for which the personal data is collected continues. your personal data will be deleted if no longer required for the said purposes or no longer required to meet our operational, legal, regulatory, and other requirements. We shall implement a data retention schedule and conduct periodic reviews to ensure compliance with Section 10A of the Personal Data Protection (Amendment) Act 2024.

9. COOKIES

Your web browser may receive cookies from our web server for functionality and security purposes. Cookies are small files of information which monitor your visit to this website. These cookies are stored on your hard drive unless you choose to remove them. Most web browsers allow you to disable cookies on your computer. However, please note that if you disable cookies, you may be unable to use our website to the fullest and optimum extent. Our website does not store any personally identifiable information in cookies. We use cookies to make visiting our website(s) and our partner websites easier. By continuing to use our website, you consent to the use of cookies in accordance with the Online Safety Act 2025 and relevant guidelines issued by the Malaysian Communications and Multimedia Commission. We shall provide users with a clear opt-in mechanism for non-essential cookies, in accordance with the Online Safety Act 2025 and MCMC guidelines. Non-essential cookies shall only be activated upon user opt-in in accordance with the Malaysian Communications and Multimedia Commission Technical Code on Data Protection and the Online Safety Act 2025. Technical enforcement shall include cookie categorization, consent logs, and revocation mechanisms.

10. INFORMATION OWNERSHIP

Bestinet collects all information you provide through its website and for the avoidance of doubt, Bestinet is the sole owner of the information collected on this website(s). In the event you provide us with personal information, you authorize us to explicitly use this information in accordance with the Privacy Policy and Terms and Conditions. If you provide us with other information such as suggestions about the website or our products, services, or any other suggestions, data or ideas, all such information will belong to us and may be used and/or disclosed by us strictly for lawful purposes and in accordance with the Personal Data Protection Act 2010 and the Personal Data Protection (Amendment) Act 2024. We shall not use personal data for profiling, automated decision-making, or monetization unless explicitly consented to. Where personal data is shared with public sector entities, such sharing shall comply with the Data Sharing Act 2025 and any applicable ministerial guidelines.

11. TERMINATION

Bestinet may at its sole discretion, with or without notice, suspend or terminate your use of our website for any reason whatsoever, including without limitation a violation of the terms of this privacy policy. Bestinet may also prevent you from further use of our website. Bestinet will not be liable in any manner whatsoever for any suspension, termination or prohibition of future access. Upon termination, we shall delete or anonymize your personal data unless retention is required by law or for legitimate business purposes, in accordance with Section 10A of the Personal Data Protection (Amendment) Act 2024.

12. INDEMNIFICATION

You agree to indemnify, defend and hold harmless Bestinet, its affiliates, its governing board, officers, employees, partners, funders and suppliers from any liabilities, losses, claims, demands, and expenses (including reasonable lawyer’s fees) related to (a) your use of our website; or (b) violations of this privacy policy. This indemnity shall survive termination of this Privacy Policy and shall be enforceable to the extent permitted by the Contracts Act 1950. This indemnity shall not extend to liabilities arising from Bestinet’s own breach of statutory obligations under the Personal Data Protection Act 2010 or its amendments.

13. UPDATES TO THIS PRIVACY POLICY

We may update this privacy policy from time to time by putting it up at our website or any other suitable methods. Do periodically review this privacy policy at our website to stay informed. This Privacy Policy shall be binding and enforceable to the extent required by the Personal Data Protection Act 2010 and the Personal Data Protection (Amendment) Act 2024, including obligations relating to data processing, retention, breach notification, and cross-border transfers. Where material changes affect your rights or obligations under applicable law, we shall notify you via website banner prior to implementation. Your continued use of the website following such posting means you accept the changes, modifications or revisions (as the case may be) to the privacy policy without limitation or qualification.

In accordance with Section 7(3) of the Personal Data Protection Act 2010, this Privacy Policy is issued in both English and Bahasa Malaysia. In the event of any inconsistencies or discrepancies
between the English version and the Bahasa Malaysia version, the version that best reflects the statutory obligations under the Personal Data Protection Act 2010 and its amendments shall prevail.

You shall ensure that such third parties are informed of their rights under the Personal Data Protection Act 2010 and its amendments, including the right to access, correct, and withdraw consent.

14. GOVERNING LAW

The governing law for this privacy policy is the law of Malaysia irrespective of your current location or jurisdiction when registering or accessing/using our website.

15. TERMS AND CONDITIONS

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website. The Terms and Conditions shall be read together with this Privacy Policy and shall not override any statutory rights conferred under the Personal Data Protection Act 2010 or its amendments.

16. CONTACT US

For further information or clarification on personal data access, correction, deletion or any other information, please contact us through the following details:

Position : Governance, Risk & Compliance
Email: enquiries@bestinet.com.my
Tel no.: (+60) 3 8800 7000
Address: Block 5, Corporate Park, Star Central, Lingkaran Cyber Point Timur, Cyber 12, 63000 Cyberjaya, Selangor Darul Ehsan, Malaysia.

Date: 21 August, 2025